terms & conditions

Privacy Policy

One Penny Red regards customer privacy as an important part of our relationship with our customers. We respect and are committed to protecting your privacy. The following privacy policy applies to all One Penny Red users and conforms to internet privacy standards.

Collection of Personal Details

One Penny Red collects your details when you submit those details to us either online or by fax, post or email. These details are stored within our secure database system. The details collected may include your full name, address, phone and fax numbers, email address or through our website. We may also collect your payment details (including but not limited to credit card details).

One Penny Red may provide your personal details and payment details to third party payment processing providers as required. All third party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.

Use of Personal Details

One Penny Red will use your personal details to enable us to perform our role as a service provider. We may also use your personal details to contact you to discuss additional products and services that we offer. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.

Communications

One Penny Red uses personally identifiable information for communications, such as emails, account information and critical service detail. We may also use this information for other purpose, including promotional emails. If at any time a customer wishes to receive such correspondence, they can request to be removed from nay mailing list by contacting us.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information such as name, email, and postal address and financial information such as credit card number and expiration date. We will use this information for billing purposes and to fill your orders. If we have trouble processing an order we will use this information to contact you.

Security Policy

One Penny Red uses the eWAY payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Delivery Policy

After ordering online, you will receive an email confirmation form eWAY containing your order details, if you have provided an email address. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your voucher via mail within 2 working days.

Refunds and Returns Policy

The voucher is non transferable to cash. If the voucher is lost it will not be replaced. Please secure it in a safe place. The voucher is deemed for single use only and no second voucher will be issued if a balance remains.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Accuracy and Transparency

If your personally identifiable information changes, or you no longer desire our service, you may correct, update, delete or deactivate it by contacting us and we will take reasonable steps to ensure that it is corrected.

Changes

One Penny Red may make changes to its privacy policy, and will publish it here. We will not circulate it other than at this link on our website, and it is your responsibility to check the policy for up-dates.